At 988wan, we believe gaming should always be fun, controlled, and within your means. Our responsible gaming programme gives every player in Pakistan the tools, information, and support they need to keep their experience positive. We are committed to maintaining a platform where entertainment never comes at the cost of your wellbeing.
Every registered 988wan player has free, instant access to these responsible gaming tools directly from their account dashboard. No forms, no waiting — just straightforward controls.
Set a daily, weekly, or monthly deposit limit in PKR that prevents you from depositing more than you are comfortable spending. Limits take effect immediately when reduced, and any increase requires a 24-hour cooling-off period before it activates — giving you time to reconsider.
If you feel you need a break from gaming entirely, our self-exclusion tool lets you block access to your 988wan account for a fixed period — from 30 days up to five years — or permanently. Once activated, self-exclusion cannot be reversed until the chosen period expires.
Set a maximum session duration so the platform automatically logs you out once your playing time is up. You can also enable a reality check reminder that pops up every 30, 60, or 90 minutes to show you how long you have been playing and how much you have wagered.
Define the maximum amount in PKR you are willing to lose within a given time frame. Once your loss limit is reached, further betting is paused for the remainder of that period. This tool is especially useful during high-intensity sessions on cricket betting or live casino games.
Need a short break without committing to full self-exclusion? A cool-off period temporarily suspends your account for 24 hours, 48 hours, or 7 days. During a cool-off, you cannot log in, deposit, or place bets — but your account and balance are preserved for when you return.
Cap the total amount you can stake within a set period, independent of your balance. This keeps individual betting sessions predictable and within your personal budget, whether you are placing bets on PSL matches, spinning slots, or playing live dealer games on 988wan.
Honest self-reflection is the first step. Review these questions carefully. If you answer "yes" to several of them, it may be time to use one of 988wan's responsible gaming tools or seek independent support.
Important: This is not a clinical diagnostic tool. It is intended purely for personal reflection. If you are concerned about your gambling habits, please contact our support team via live chat or reach out to a professional counselling service.
Remember: Seeking help early is always the right move. There is no shame in using the tools available to you — that is exactly why 988wan built them.
1 Do you gamble with money that was set aside for essential expenses like rent, groceries, or utility bills?
2 Have you ever tried to chase losses by placing larger bets to recover money you have already lost?
3 Do you feel restless, irritable, or anxious when you are not able to gamble or when you try to cut down?
4 Have your gambling habits affected your relationships with family or friends in Karachi, Lahore, Islamabad, or elsewhere?
5 Do you find yourself spending more time or money on gaming than you originally planned?
6 Have you borrowed money or sold personal belongings to fund your gambling activity?
7 Do you conceal how much time or money you spend on gambling from people close to you?
8 Has gambling ever caused you to miss work, study, or important family commitments?
If you answered yes to three or more of these questions, we strongly encourage you to activate 988wan's self-exclusion or cool-off tools, and to consider speaking with a professional support service. Your wellbeing is more important than any game.
Visit the 988wan Login page and sign in with your registered credentials. If you are unable to log in, contact our 24/7 live chat support team who can initiate the process on your behalf.
Go to your Account Settings and select the "Responsible Gaming" section. All player protection tools — including deposit limits, cool-off periods, and self-exclusion — are located here.
Select how long you want to self-exclude: 30 days, 3 months, 6 months, 1 year, 5 years, or permanent exclusion. Consider your situation carefully before choosing — longer periods provide stronger protection.
Confirm your selection. Self-exclusion activates within 48 hours of your request. During this window, our team processes your request and ensures all promotional communications are suspended immediately.
Once active, your account is fully suspended. You will not be able to log in, deposit, withdraw, or place bets for the duration of your exclusion period. Any remaining balance is held securely until the period ends or a withdrawal is requested.
988wan takes its responsible gaming obligations seriously. Our platform has been designed from the ground up with player welfare in mind, not as an afterthought. Every feature — from the way bonuses are structured to the way our support team is trained — reflects our commitment to keeping gaming safe, transparent, and within player control.
We operate under international gaming standards that require us to provide players with meaningful tools to manage their gaming behaviour. These are not optional extras — they are core parts of the platform available to every registered 988wan player at no cost and without judgment.
Our customer support team in Pakistan is trained to handle responsible gaming conversations with sensitivity and discretion. Whether you reach out via live chat or email at [email protected], you will receive a non-judgmental, supportive response. We will never pressure you to continue playing or to reverse a responsible gaming decision.
We also conduct proactive monitoring of player behaviour. Where our systems detect patterns consistent with problem gambling — such as rapid deposit sequences, extended unbroken sessions, or large loss recovery bets — our team may reach out proactively to check in and make you aware of the tools available.
Marketing Exclusions: Once you activate any responsible gaming tool — including cool-off periods and self-exclusion — all marketing communications, bonus offers, and promotional messages from 988wan are immediately suspended. You will not receive emails, SMS, or in-platform promotions during this period.
Underage Gambling Prevention: All new 988wan registrations are subject to age verification as part of our KYC process. Players who cannot verify their age as 21 or older will not be permitted to deposit, play, or withdraw. We take underage gambling prevention seriously and review our verification systems regularly.
If you or someone you know is struggling with gambling-related harm, professional support is available. 988wan encourages all players to reach out — early intervention makes a real difference.
Our in-platform live chat is available 24 hours a day, 7 days a week. If you need to activate a responsible gaming tool urgently, or if you want to talk through your options, our trained support team is always ready to assist — no judgment, no pressure.
For less urgent enquiries about your responsible gaming settings, account status during exclusion, or any related concern, you can reach the 988wan support team at [email protected]. We aim to respond within 48 hours on all responsible gaming matters.
If you feel your gambling habits have become a problem, we strongly encourage seeking professional support. Independent counselling services, helplines, and community support groups are available in Pakistan that specialise in gambling addiction. Please speak to a qualified professional — your health comes first.
Responsible gaming means knowing your limits and enjoying the experience. When you are ready to play, 988wan offers cricket betting, live casino, slots, and more — all with built-in player protection tools. Must be 21 or older.